Data deletion

What we may hold

• A design partner application: your answers, the page and campaign details recorded with it, and any earlier answers kept when you applied again.
• Copies of those answers in the alerts our team received: the alert email, the alert record in our internal notification list and, if the database could not save the application, the text and WhatsApp messages sent to our team.
• For a client in a program: access details (name and email), the intake answers, the offer report, the tests, their images and their results (stored with DigitalOcean and Vercel), summaries of its Meta ad account’s past and current campaigns, the working profile kept with its record, the Meta ad account connected through FounderScale’s partner access and, when the client connected with the one button Facebook login, the encrypted Meta access key and the names and numbers of the business, ad account, Page and pixel it picked.
• Any record about you in our CRM (HubSpot), for example a summary of a call we recorded or a record from contact with us outside a client program. Emails the app sends to people in a client program are not copied there.
• Call recordings we made with Fathom, the transcripts we kept as notes, and summaries of those calls, including any logged in our CRM (HubSpot).
• Copies our service providers keep under their own retention: the AI model provider (Anthropic), the image services (Higgsfield and Pikzels), the web research services (Firecrawl, Apify and Exa), our email providers (Resend and Google Workspace), our messaging provider (Twilio) and our error monitoring (Sentry).
• If you answered one of a client’s ads (a lead): your form answers and the page, ad and campaign details recorded with them, the phone check and lookup results, your A, B or C grades with their reasons, the facts the AI model received and any quote from a call, the records of texts, emails and calls we sent you and your replies, your booking in the host’s calendar, a copy of a call transcript in our file storage, the copies in our team’s alert emails and notification list, and anything added to our CRM (HubSpot). Copies are also held by the providers that did this work: Retell (call recordings and transcripts), Twilio, AirScale, LeadMagic, Anthropic, Resend and Meta (for the client’s own pixel). What the client holds in its own CRM (for example Attio), inbox or calendar is the client’s.
• If you accepted analytics on 1signal.io: usage data held by PostHog and Microsoft Clarity, recorded without your name.
• If you used the old program portal on founderscale.ceo, before it moved into the 1Signal app: usage data held by Google Analytics, Microsoft Clarity, PostHog and Meta (through the portal’s two Meta pixels), your chat messages held by Chatwoot and your voice calls held by Retell if you used them, and, for a client that finished the intake outside a client program, the registration event sent to FounderScale’s Meta pixel.

How to ask

Email [email protected] from the address you used with us, with the subject line “Delete my data”. Say what you want deleted: an application, a client program, or both. For a client program, the client can ask, or its agency can ask with the client’s approval. If you are a lead, tell us which company’s ad you answered and the email address or phone number you gave.

Remove Meta access yourself

A client can remove our access to its Meta ad account at any time, in Meta Business Settings. Under Integrations, remove the connection made with the one button Facebook login; this makes our encrypted access key stop working. Under Partners, remove FounderScale. Each stops further access right away. Emailing us also deletes what we already hold, including the encrypted key.

Stop texts and calls yourself

If you are a lead and get texts about a booked call, reply STOP and that number sends you no more texts. To stop the voice agent’s calls, email [email protected].

What happens next

We confirm your request by email. Deletion is done by hand, not by an automatic job: our team removes each copy listed above that relates to you, including the alert emails, the notification records and any CRM records, and asks our service providers to delete what they hold where their tools allow it. We email you when it is done. We keep only what the law requires us to keep.

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